Regarding your customer-service article (Todd Nuttman editorial, May 7, 2008), I agree but consider the problem much broader than you suggest.
A recent study I read underscores the fact that good health isn’t just a matter of personal choice for Americans.
A neighbor of mine – Tony – is trying his best to take this “going green” thing seriously. For example, he tells me that he’s recently begun recycling his newspaper each week. “The entire newspaper?” I asked. He shook his head. “No, “he admitted. “ Just your column.”
